Privacy Policy
Last updated: August 12, 2024
Privacy is a fundamental right, and at Wise Leap Technologies Private Limited (Company/Us/We/Our), it is treated as such. We enable and facilitate the dissemination of education by way of providing a platform to do so and a wide range of services relating to education technology including the features on our Platform (as defined hereinafter) (Services). Our platform, available at our website web.wise.live and an application listed under web.wise.live/download which are owned and operated by Us to provide the Services (Platform/Wise App). This Privacy Policy governs Your access to and use of every content, functionality and/or Services offered on or through Wise App.
By your (You or Your) accessing, browsing and/or use of Wise App, You accept and agree to comply with and be bound by the terms and conditions (Terms of Use) (accessible at https://www.wise.live/terms-and-conditions.html, and Our privacy policy (Privacy Policy) (the Terms of Use and Privacy Policy shall together be referred to as Agreements). By accessing our Platform, You agree and acknowledge that You are bound by the terms contained in the Agreements. Please read the Privacy Policy carefully before proceeding. You declare Your willingness to abide and be bound by the terms of this Privacy Policy throughout Your use of Wise App. If You do not agree with the Privacy Policy, please do not use Wise App. The Privacy Policy (which may be updated at the sole discretion of the Company without intimation) will be effective immediately upon Your acceptance of Our terms and conditions, Your use of Wise App being indicative of such acceptance. These Agreements shall be enforceable against You in the same manner as any other written agreement.
This Privacy Policy is a legally binding document between You and Us. The terms of this Privacy Policy will be effective upon the access and/or use of the Platform in any manner. Please note that Your data may be collected by Our affiliates outside of the Platform and/or Services through in-person meetings, participation in conferences and other forums, including but not limited to, through forums, responses to promotional and other materials. In order to expand Our prospects and range, We may have built in data technologies into Our Platform which may use additional sources to collect data. Please note that the data collected by Us is secured to the best of Our ability.
Please read this Privacy Policy document along with the Terms of Use carefully before You access Our Platform to fully understand what We do. If You do not agree or fully understand the Terms of Use and/or Our Privacy Policy, please do not use the Platform. You hereby provide Your unconditional consent or agreement to Us to collect, retain and process Personal Information (defined under paragraph 1 hereunder) as provided under section 43A and section 72A of Information Technology Act, 2000.
Personal Information
While accessing and/or using Our Platform, We may ask You to provide Us with certain information which may be generic or personally identifiable information that can be used to contact or identify You, which shall include the various types of data as classified hereunder (Personal Information). Wherever possible, we may indicate which fields are required and which fields are optional. We use Your Personal Information for the conduct of legitimate interests in order to further Our prospects. Please note by using/accessing this Platform, You consent to the terms of disclosure of information, including Personal Information as per the Privacy Policy.
The Company does not take any responsibility of the genuineness and/or veracity of the information provided by any third party or other users of the Platform.
Personal Information may include, but is not limited to Your name, Your email address and/or contact information or any other items that are enumerated in Rule 3 of Information Technology (Reasonable Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011. We use Your information to carry out Our Services, process payments, communicate with You, update Our records and generally maintain Your transaction history with us. We also use this information to improve the Platform, prevent or detect fraud or abuses and enable third parties to carry out technical, logistical or other functions on Our behalf. To give You a greater insight into the type of information We collect, We have tried to classify the information We gather. Please note that this is an inclusive list:
- Contact Information: We receive and store any information You enter on the Platform and/or Services or give Us in any other manner. You can choose not to provide certain information based on Your preferences. Your general contact information, including Your name, e-mail address, etc. maybe some of the information We collect.
- Personalized Information: Depending on Your engagement with Us, We may receive and request You to provide information relating to Your experience on Wise App and use of the Services. This may include sharing such information on social media, third party sites and with entities that provide services to Us.
- Transaction and Technical Information: We receive and store certain types of information whenever You interact with Us. This can be through any means, via e-mails, a visit to Wise App or via telephonic communication. We may also receive/store information about Your location, address, browser type, browser version, the pages of Our Site that You visit, the time and date of Your visit, the time spent on those pages and other statistics including but not limited to the internet protocol address of Your device and your transaction history. We may use this information for internal analysis and to provide You with location based services or for services which are more personalized.
- Third-Party Data: We might receive information about You from other sources and add it to Our user database. By using or continuing to use Wise App, You agree to Our use of Your information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by the Company in its sole discretion. You also agree and consent to Us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to You with third parties or service providers for the purposes as set out in this Privacy Policy.
- Other Data: Depending on Your engagement with Us, we may request You to provide Us with applicable information that We may require in order to render Our Service from time to time.
We also collect, use and share aggregated data such as statistical or demographic data for internal purposes. We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences. You agree and consent for Wise App to disclose Your information, if so required, under applicable law.
You acknowledge and agree that We use this information to provide the Services We offer. In order to do so, We may display and share certain information on Wise App for public viewing and to third parties respectively. You may specifically request Us not to do so by choosing to contact Us on Our help line number or e-mail address or can contact the grievance officer, the details of whom are set forth in Paragraph 8 below. You may peruse the Platform in detail in order to get a better insight into the use of such information. Please note, anonymity extends to the public display of Your information, we may still collect such information.
However, We do not collect any special category of personal data including details about Your race, religion, ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union memberships, information nor do We collect any information about any criminal offences or convictions.
Please note that by not providing Us with complete information or by restricting the information to be displayed, might hamper Your access to Wise App and Our Services.
When You use Wise App and/or avail Our Services like the discussion forums and You post and/or share Your information such as comments, messages, files, photos etc., such information may be made available to the public in general, and may be in the public domain. All such sharing of information is done solely at Your own risk. Please keep this in mind before You disclose personal information.
Children's Online Privacy Protection Act (COPPA) Compliance
Purpose and Scope
Our commitment to protecting children's online privacy is paramount. This section outlines our compliance with the Children's Online Privacy Protection Act (COPPA), which governs the collection, use, and disclosure of personal information from children under the age of 13.
Information Collected from Children
We may collect certain personal information from children under 13 when using our product, including but not limited to names and email addresses. We ensure that this information is collected in a manner compliant with COPPA regulations.
Educator and Business Owner Responsibility
Educators and business owners who utilize our platform to conduct online classes or operations are responsible for ensuring that they obtain parental consent if children under the age of 13 are expected to be participants or users of their services. By utilizing our platform, educators and businesses agree to adhere to this requirement and accept responsibility for obtaining parental consent when minors under 13 years old engage with their offerings on the platform.
Use of Children's Information
The information collected from children under 13 is used solely for the purposes of providing and improving our product. We are committed to transparency regarding how children's information is utilized within our platform.
Security Measures
We employ robust security measures to safeguard children's personal information from unauthorized access, disclosure, or misuse. Our security protocols adhere to industry standards to ensure the safety and integrity of children's data.
Parental Rights and Controls
Parents have the right to review, edit, or delete any personal information collected from their children. They can do so on the platform at any time. They can reach out to info@wiseapp.live for detailed instructions on how parents can exercise these rights.
Family Educational Rights and Privacy Act (FERPA) Compliance
Purpose and Scope
In compliance with the Family Educational Rights and Privacy Act (FERPA), this section outlines our practices regarding the privacy of student educational records.
FERPA governs the confidentiality and access to student records maintained by educational institutions.
Educational Records
We recognize student educational records as defined by FERPA and ensure the protection of personally identifiable information contained within these records. Examples of educational records may include marks and attendance records.
Access Controls
Access to student educational records is restricted to authorized personnel only. We utilize role-based access controls to limit access to individuals with legitimate educational interests, ensuring the confidentiality of student data.
Educator and Business Owner Responsibility for Consent
Educators and business owners who utilize our platform to conduct online classes or operations are responsible for obtaining written consent from eligible students or their parents before disclosing any educational records, except as permitted by FERPA. By utilizing our platform, educators and businesses acknowledge and accept responsibility for complying with this requirement and ensuring that necessary consent is obtained as per regulatory requirements.
Data Security
We implement stringent security measures to safeguard student educational records from unauthorized access, disclosure, or alteration. Our security protocols are regularly reviewed and updated to maintain the confidentiality and integrity of student data.
Parent and Student Rights
Parents and eligible students have the right to review and request amendments to educational records. We provide a transparent process for submitting requests and ensure timely responses to inquiries regarding student data.
GDPR
Wise collects minimal information from you and your students and only uses it for the purposes explicitly called out in the Privacy Policy. The data collected is stored securely using industry standards. All the details with regards to the nature of the data collected and the reason for collecting it can be found in the Privacy Policy. Wise executes a Data Processing Agreement with all its clients in the EU/ EEA, Switzerland and UK Regions. You can find more details here.
Third Party Activities
Wise App acts as a platform to facilitate education technology Services. In order to better Our Services and improve the quality of Wise App, We may onboard third-party service providers at Our sole discretion from time to time.
However, Wise App may contain links to other websites owned and operated by any third parties who are not related to Wise App or the Company in any manner (Linked Website). The Company provides these links to You as a convenience only and the inclusion of any link does not imply any endorsement of the Linked Website by Us. Your link to any such Linked Website is entirely at Your own risk. The Company is not a party to any transaction between You and a Linked Website. Your use of a Linked Website is subject to the terms and conditions of that site.
Wise App is not responsible for any form of transmission, whatsoever, received by You from any third party websites. Accordingly, Wise App does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third party websites, nor does Wise App control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such third party websites. The inclusion or exclusion does not imply any endorsement by Wise App of the third party websites, the website's provider, or the information on the website. The information provided by You to such third party websites shall be governed in accordance with the privacy policies of such third party websites and it is recommended that You review the privacy policy of such third party websites prior to using such websites.
We acquire, maintain and process Personal Information where it is necessary for the legitimate pursuit of Our business interests. Legitimate interests include establishing and maintaining relationships, servicing their anticipated and actual needs, and for administrative purposes. Towards that end, We may use various contact management, analytics and processing software and other tools and techniques, including marketing by use of electronic means.
We may share personal data, including stored cookies (detailed in Paragraph 4) with entities that provide services to Us, including companies that provide web analytics, advertising, email distribution and other services. The use of personal data by such companies is limited to the purpose of rendering the contracted Services. Please note that in order to facilitate Our Services, We may share Personal Information to third parties to the extent required by it to comply with its obligations under applicable law.
We may share Personal Information with one or more of Our group companies (if applicable) for performance of business functions and for internal analytics. Some of Our group companies or service providers may be located in jurisdictions that are outside of the jurisdiction of the personal data subject, or in jurisdictions that offer a lower level of privacy or data protection. In such circumstances, We have put in place appropriate safeguards in accordance with applicable law and in line with this policy.
We may also process Personal Information where it is necessary for entering into and/or performing under a contract. Finally, in certain circumstances, we may process Personal Information based on the consent of the data subject for specific purposes.
Unaffiliated third parties may provide certain content, features, and services on our website and social media platforms. We want to emphasize that we do not sell personal information to any third parties.
Certain activities related to personal data management can be controlled by users themselves, such as through Internet browser settings and handheld app controls.
Using YouTube Data APIs
By using the application, you agree to the YouTube Terms of Service: https://www.youtube.com/t/terms
and
Google Privacy Policy: http://www.google.com/policies/privacy
Cookies
When You use the Platform, We try to make that experience simple and meaningful. In order to do so, We use Cookies which are small pieces of information that are issued to Your computer or mobile device when You visit a website or access or use a mobile application, and that stores and sometimes tracks information about Your use of the Platform. These files contain a small amount of data, which may include an anonymous unique identifier. In general, cookies are sent to Your browser from a web site and stored on Your computer's hard drive. We use them to recognize Your browser and to provide a more personalized experience for You which includes personalized advertisements on other websites and storage of items in Your Cart between visits thereby ensuring that Your experience with Us is simplified. When You visit Our Platform and/or use Our Services, Our web server sends a cookie to Your computer or mobile device.
Please note that some of the cookies used by the Platform are set by us, and some are set by third parties who are delivering services on Our behalf.
We use cookies for other reasons as well. Like many sites, We too use cookies to collect information. We also use Cookies to allow you to enter your password less frequently during a session. You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, You may not be able use some portions of the Platform and/or Services. If You do leave cookies turned on, be sure to sign off when You finish using a shared computer.
Data Retention
We will only retain Your personal data for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, We consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of Your personal data, the purposes for which We process Your personal data and whether We can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances We may anonymize Your personal data (so that it can no longer be associated with You) for research or statistical purposes in which case We may use this information indefinitely without further notice to You.
Data Storage
We store videos with the HLS protocol to minimize piracy risks and improve mobile usability.We will delete session recordings and other data from non premium accounts if you do not purchase Wise premium within 7 days of expiry.
For premium users, any session recordings that remain unshared with any classroom for a period of 7 days or more will be deleted.
Right to unsubscribe
You always have the option to not provide information by choosing not to use the Platform or a particular feature/Service thereof (where such feature is available for opt-out). We may automatically use our available technology to retain your preferences.
When You update information, We usually keep a copy of the previous version for Our records. If You do not want to receive updates from Us, please update Your preferences or write to us at info@wiseapp.live. However, opting out of updates still governs Your use of the Platform and Services under the Terms of Use and Privacy Policy.
The Help menu on the menu bar of most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify You when You receive a new cookie and how to disable cookies altogether. Additionally, You can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
However, because cookies allow You to take advantage of some of Wise App essential features, We recommend that You leave them turned on.
Persons allowed to Use Wise App
Use of Wise App is available only to individuals who can form a legally binding contract under the Indian Contract Act, 1872. If You are a minor i.e. under the age of 18 years, You may use Wise App only with the consent and involvement of a parent or guardian. We do not knowingly collect or store personal data of a minor unless permitted by the parent or legal guardian of such minor. Please note that in the event such persons utilize the Platform and/or the Services, it is assumed that the legal guardian or parent who has Enrolled/ given access to the Platform/ Services has authorized the person for such use and thereby accorded their consent for the terms of the Privacy Policy.
Grievances
Wise App strives to give redress any of Your concerns expeditiously. You may report any concern to the grievance officer who shall redress the grievances within as soon as possible.
Please find below the details of the grievance officer:
Name: Sandhya R Nair
Email: info@wiseapp.live
Address: 112, AKR Tech Park, 7th Mile Hosur Road, Bengaluru - 560068
Changes to This Privacy Policy
We reserve the right to update or change Our Privacy Policy at any time and You should check this Privacy Policy periodically. Your continued use of the Service and the Platform after We post any modifications to the Privacy Policy on this page will constitute Your acknowledgment of the modifications and Your consent to abide and be bound by the modified Privacy Policy.
If We make any material changes to this Privacy Policy, We will notify You either by placing a prominent notice on the Platform and/or Services.